Professional Profile
Jen brings extensive experience in disaster restoration, operations, financial resolution, insurance claim support, and customer relations to her role with Adjusters International/MBC. Her background spans the full lifecycle of property-loss recovery, from emergency response and mitigation through reconstruction, insurance recovery, and financial closeout.
Throughout her career, Jen has worked across restoration operations, reconstruction coordination, contents restoration, customer care, accounts receivable, compliance, and process development. Her experience working directly with property owners, insurance professionals, contractors, and other stakeholders has given her a comprehensive understanding of both the operational and financial complexities that can follow a property loss.
At AI/MBC, Jen supports office operations, client and claim administration, lead development, and the coordination of information and documentation necessary to keep claims and business operations moving efficiently. She brings a strong focus on organization, communication, accountability, and problem-solving, with an ability to develop effective processes and identify solutions when challenges arise.
Jen is passionate about helping people navigate difficult and unfamiliar situations. She takes pride in providing clear, compassionate support while helping clients and the AI/MBC team move through the recovery process with greater organization, understanding, and confidence.